Shipping Policy

Legend Fleet Solutions is pleased to offer several ways for you as an upfitter to receive free shipping on selected products. We are striving to help meet your needs and reduce shipping costs so we can serve you better. 

This policy is effective as of August 1, 2023 for any new orders. Any orders currently in process will continue at the previous freight agreements. This does not apply to any customers with custom pricing and/or shipping threshold agreements. 

Pallets used on an order will each incur a $25 pallet fee from August 1, 2023. Dropshipping will incur a $75 dropship fee from August 1, 2023 due to the increased demand it places on staffing and warehouse space. This will be applied to each dropship order, no matter the size of the dropship. This service fee does not include any residential tailgate fee, or the freight cost itself.

All orders with a dollar value of $2500 or more will receive FREE SHIPPING

COMPLETE KITS will receive FREE SHIPPING.

This applies only to the following vehicles: 

• Ford Transit 130/148/148 Extended

• RAM Promaster 136/159/159 Extended

• Mercedes Sprinter 144/170/170 Extended

• Nissan NV Cargo

• GMC Savana

COMPLETE KITS Include:

• Rigid Floors

• Aluminium Sill Set

• Insulated Wall Liner,

• Insulated Ceiling Liner

• Aluminum Top Sill Kit

• Insulated Door Liner

• Wheel Well Covers

SHIPPING RATES FOR FAST LANE PRODUCTS FROM U.S. WAREHOUSE

Warranty Policy

On our core product lines, (including StabiliGrip, DuraTherm, AutoMat, and Sill Plates) Legend offers a limited lifetime warranty on manufacturing defects which significantly impair the products’ functioning and can clearly be traced back to faults in the material or manufacturing errors. The precondition for the warranty is correct installation of the product and any apparent defects must be reported prior to installation of the material.

All other Legend products (including EconoLite) offer a 6-month limited liability warranty on manufacturing defects as described above. The same precondition on installation is present.

Aside from Legend StabiliGrip, no Legend flooring (including, but not limited to, UltraGrip, UltraFloor, and KK-Plus) is warranted against expansion and contraction or any bowing or flexing of the material as this is the nature of these types of materials.

For allowance of warranty claims the original invoice must be presented. Wear and tear is not covered under this warranty. Defective material will be replaced, however maximum liability for all claims is limited to the purchase price of the goods referred to above.

Warranty Exclusions. This Limited Warranty does not apply and is void with respect to (a) cosmetic damage, (b) product that has been improperly installed or maintained, (c) costs of any installation or deinstallation, (d) Hardware not manufactured or supplied by Legend Fleet Solutions , (e) failures or defects caused by misuse, abuse, accidents, physical damage, abnormal operation, improper handling and storage, neglect, exposure to fire, fluids, biological waste, hazardous materials, chemicals, excessive moisture or dampness, extreme changes in climate or temperature, spills of food or liquids, or alterations, (f) problems caused by the End User network (e.g., connectivity, coverage or other signal reception problems), (g) floods, (h) acts of God, (i) riots, (j) Hardware from which warranty stickers, electronic serial numbers and/or serial labels have been removed, altered or rendered illegible, (K) performance of Hardware in combination with other items not manufactured, approved or supplied by Legend Fleet Solutions , (m) any Hardware which has been opened, repaired, modified or altered by anyone other than Legend Fleet Solutions (L) Accessories and materials subject to normal wear and tear, or (M) other circumstances beyond the reasonable control of Legend Fleet Solutions

Return Policy

This policy applies only to standard, current model year products that are undamaged and still in packaging.

• 15% restocking fee for Fast Lane products.

• Any other products will incur a 30% restocking fee.

• Custom products are non-refundable.

• All restocking fees are conditional on product(s) being returned in the same conditioned and (when possible) the same packaging that it was received.
  
  Return shipping to be arranged and paid by customer. Return merchandise authorization (RMA) should be customer’s PO#. We do not accept any returns after 4 months from the date of delivery. RMA's must be approved by Legend.

Please include the details of who at Legend they spoke to and the date of the contact.
Legend Return Policy does not include custom orders where parts are specific to upfitters or fleets and cannot be re-used or re-sold.

Please fill-out the RMA Form and submit to customercare@legendfleet.com.

Legend Return Policy does not include custom orders where parts are specific to upfitters or fleets and cannot be re-used or re-sold.

Questions? Contact us here or give us a call at 519 688 1043. We look forward to hearing from you.

Quality Policy

At Legend Fleet Solutions, we are dedicated to being North America’s leading designer and manufacturer of interior protection products for commercial vehicles, primarily commercial vans. To accomplish this, we shall maintain a level of quality at or above the level expected by both our customers and the final user.  To accomplish this, we will:

• Consider all requirements for quality - whether they are stated by our customers, desired by end users, or known to us through our long experience and expertise - in providing our products to them and in planning how our business will operate,

• Continually develop new products, and improve our existing products,

• Identify risks and opportunities and create plans to address them,

• Continually improve our performance through the use of measurable objectives, and

• Achieve the above goals through the use of facts and objective evidence, and with unimpeachable integrity, honesty, and ethics.